You need to know the history of What is CRM. CRM (Customer Relationship Management tool) is an important technology used to manage customer relationships.
It started with Rolodexes. Later, handwritten notes were added. However, digital technology has allowed it to evolve into separate databases that are stored on separate computers. However, it is a complicated concept.
CRM is more than just a set of notes. Management of customer relationships is becoming a difficult task. You need a reliable system like the SalezShark CRM software to be competitive in any industry.